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Welcome to Frames & Goggles. These Terms & Conditions govern your access to and use of www.framesandgoggles.co.ke and the purchase of products through our website.
By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this website.
1. Definitions
Throughout these Terms & Conditions:
- “We”, “Us”, “Our” refers to Frames & Goggles.
- “You”, “Customer”, “User” refers to any person accessing or purchasing from our website.
- “Website” refers to www.framesandgoggles.co.ke.
- “Products” refers to all eyewear, accessories, and related items offered for sale.
2. Eligibility
By placing an order, you confirm that:
- You are at least 18 years old or have permission from a parent or legal guardian.
- The information you provide is accurate and complete.
- You are legally able to enter into a binding agreement.
3. Products
We strive to ensure all product descriptions, specifications, images, and prices are accurate.
However:
- Product colours may vary slightly depending on your screen settings.
- Measurements may vary slightly due to manufacturing tolerances.
- Product availability is subject to stock.
We reserve the right to correct errors, inaccuracies, or omissions without prior notice.
4. Pricing
All prices are displayed in Kenyan Shillings (KSh) unless otherwise stated.
Prices may change without prior notice.
The price charged will be the price displayed at the time your order is confirmed.
5. Orders
After placing an order, you will receive an order confirmation.
This confirmation does not guarantee acceptance of the order.
We reserve the right to:
- Decline an order
- Cancel an order
- Limit quantities purchased
- Request additional verification before processing
If payment has already been received for a cancelled order, a refund will be processed where applicable.
6. Payments
We accept secure payment methods available during checkout, which may include:
- M-Pesa
- Visa
- Mastercard
Orders are processed only after successful payment confirmation unless otherwise agreed.
7. Shipping & Delivery
We deliver to locations across Kenya.
Delivery times depend on:
- Customer location
- Courier schedules
- Product availability
Estimated delivery times are provided for guidance only and may vary due to circumstances beyond our control.
8. Returns & Exchanges
If you receive:
- The wrong item
- A damaged product
- A product with a manufacturing defect
Please contact us within the period specified in our Returns Policy.
Returned products should be:
- Unused
- In their original condition
- Returned with original packaging where possible
Returns may not be accepted for products that have been damaged through misuse or normal wear and tear.
9. Warranty
Warranty coverage varies depending on the product.
Where applicable, warranty information will be provided on the relevant product page or upon request.
Warranty does not cover:
- Accidental damage
- Improper handling
- Normal wear and tear
- Unauthorized repairs or modifications
10. Product Use
Our products should be used responsibly and according to their intended purpose.
Frames & Goggles is not responsible for damage or injury resulting from misuse or improper use of our products.
11. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Images
- Product descriptions
- Graphics
- Text
- Website design
is the property of Frames & Goggles or its licensors and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, or use any content without prior written permission.
12. User Accounts
If you create an account, you are responsible for:
- Keeping your login credentials secure
- Maintaining accurate account information
- All activities conducted under your account
Please notify us immediately if you suspect unauthorized access to your account.
13. Limitation of Liability
To the maximum extent permitted by law, Frames & Goggles shall not be liable for:
- Indirect or consequential damages
- Loss of profits
- Loss of business opportunities
- Delays caused by third-party service providers
- Events beyond our reasonable control
Our total liability shall not exceed the amount paid for the relevant order.
14. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
15. Governing Law
These Terms & Conditions are governed by the laws of the Republic of Kenya.
Any disputes arising from these Terms shall be subject to the jurisdiction of the Kenyan courts.
16. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time.
Changes become effective immediately upon publication on this page.
We encourage you to review these Terms periodically.
17. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
Frames & Goggles
Acceptance of Terms
By using this website or placing an order with Frames & Goggles, you acknowledge that you have read, understood, and agree to these Terms & Conditions.
