Everything You Need to Know About Shopping at Frames & Goggles

Welcome to our Frequently Asked Questions page. Here you’ll find answers to common questions about our products, ordering process, shipping, payments, and eyewear. If you can’t find the information you’re looking for, please contact our customer support team—we’re always happy to help.

Orders & Shopping

1. What products do you sell?

We offer a wide range of premium eyewear, including:

• • • Optical Frames
    • Sunglasses
    • Wooden Sunglasses
    • Wooden Frames
    • Eyewear Accessories

Our collections are designed for men, women, and kids.

2. Do you have a physical shop?

Frames & Goggles primarily operates as an online eyewear store, allowing customers across Kenya to conveniently shop from anywhere.

3. How do I place an order?

Simply browse our collection, select your preferred style and colour, add it to your cart, and proceed to checkout. Follow the payment instructions and we’ll prepare your order for delivery.

4. Can I order more than one item?

Yes. You can add multiple products to your shopping cart and complete your purchase in a single order.

Shipping & Delivery

5. Do you deliver across Kenya?

Yes. We offer nationwide delivery to major cities and towns across Kenya.

6. How long does delivery take?

Most orders are delivered within 1–5 business days, depending on your location.

7. Can I track my order?

Yes. Once your order has been dispatched, we’ll provide delivery updates where applicable.

8. How much is delivery?

Delivery charges depend on your location and will be displayed during checkout before payment.

Products

9. Are your sunglasses UV protected?

Yes. Many of our sunglasses feature UV400 protection, helping protect your eyes from harmful UVA and UVB rays. Individual product specifications are listed on each product page.

10. What are polarized sunglasses?

Polarized sunglasses reduce glare from reflective surfaces such as water, roads, and vehicle windscreens, providing clearer and more comfortable vision outdoors.

11. What are blue light blocking glasses?

Blue light blocking glasses help reduce eye strain caused by prolonged use of digital devices such as computers, tablets, and smartphones.

12. What are wooden sunglasses?

Wooden sunglasses are made using natural materials such as bamboo or zebra wood. They are lightweight, stylish, eco-friendly, and comfortable for everyday wear.

13. Are wooden sunglasses durable?

Yes. Our wooden sunglasses are designed using quality materials and reinforced construction to provide durability while remaining lightweight.