No products in the cart.
At Frames & Goggles, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit www.framesandgoggles.co.ke, create an account, place an order, or interact with our website.
By using our website, you agree to the terms outlined in this Privacy Policy.
1. Who We Are
Frames & Goggles is an online eyewear retailer based in Kenya, offering premium optical frames, sunglasses, wooden eyewear, and accessories for men, women, and children.
If you have any questions regarding this Privacy Policy, please contact us using the details provided at the end of this page.
2. Information We Collect
When you use our website, we may collect the following information:
Personal Information
- Full Name
- Email Address
- Phone Number
- Billing Address
- Delivery Address
- Account Login Information (if applicable)
Order Information
- Products purchased
- Order history
- Payment status
- Delivery preferences
Technical Information
When you browse our website, we automatically collect certain information, including:
- IP Address
- Browser type and version
- Device type
- Operating system
- Pages viewed
- Date and time of your visit
- Referring website
- Cookies and similar technologies
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Deliver purchased products
- Verify and process payments
- Communicate order updates
- Respond to customer enquiries
- Improve our website and customer experience
- Detect and prevent fraud
- Send promotional emails and newsletters (only if you have subscribed)
- Comply with legal and regulatory obligations
4. Payment Information
For your security, Frames & Goggles does not store your debit or credit card details.
Payments are processed securely through trusted third-party payment providers using encrypted connections.
Available payment methods may include:
- M-Pesa
- Visa
- Mastercard
5. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Keep products in your shopping cart
- Remember your preferences
- Improve website performance
- Understand visitor behaviour
- Measure website traffic
- Provide a personalised shopping experience
You can disable cookies through your browser settings, although some website features may not function correctly.
6. Sharing Your Information
We respect your privacy.
We do not sell, rent, or trade your personal information.
We may share your information only when necessary with trusted service providers such as:
- Courier and delivery companies
- Payment processors
- Website hosting providers
- Customer support platforms
- Government or regulatory authorities where required by law
These third parties are required to protect your information and use it only for the services they provide.
7. Data Security
We implement appropriate technical and organisational measures to help protect your personal information, including:
- Secure SSL encryption
- Firewall protection
- Secure hosting infrastructure
- Restricted access to customer information
- Regular software and security updates
While we take reasonable precautions, no online system can guarantee absolute security.
8. Marketing Communications
If you choose to subscribe to our newsletter, we may occasionally send you:
- New product announcements
- Exclusive discounts
- Promotions
- Style tips
- Eye care articles
- Special offers
You can unsubscribe at any time by clicking the Unsubscribe link included in our emails.
9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information where legally permitted
- Withdraw consent for marketing communications
- Request a copy of your personal information
- Ask questions about how your data is processed
To exercise these rights, please contact us using the details below.
10. Third-Party Websites
Our website may contain links to external websites.
Frames & Goggles is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before sharing personal information.
11. Children’s Privacy
Our website is intended for general audiences.
We do not knowingly collect personal information from children without appropriate consent where required by applicable law.
12. Data Retention
We retain your information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal and tax obligations
- Prevent fraud
- Resolve disputes
When your information is no longer required, it will be securely deleted or anonymised.
13. Compliance with the Kenya Data Protection Act
Frames & Goggles is committed to handling personal information responsibly and in accordance with the Data Protection Act, 2019 (Kenya).
We collect and process personal information lawfully, fairly, and transparently, ensuring that only information necessary for providing our products and services is collected.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.
Any updates will be posted on this page together with the revised Last Updated date.
We encourage you to review this page periodically.
15. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Frames & Goggles
